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Return & Refund Policy

Order Cancellation & Change in Delivery Address

By placing an order, you agree that in case your shipping information needs to be updated or you wish to cancel your order, you have a right to do so within the first 3 hours after placing an order. Once 3 hours have passed, we have sent your order to our fulfilment facility and any new change requests will not be fulfilled. Once 3 hours have passed, no refunds will be made on the basis of wrong shipping information or order cancellation. Once 3 hours have passed, the items must be returned for it to be eligible for a refund. Please refer below for refund eligibility.

Returns

Our policy lasts 30 days. If 30 days have gone by since the product was delivered as shown on the tracking of the logistics company, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@chicsome.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@chicsome.com

Return Shipping

To return your product, please send us an email at sales@chicsome.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We will not be able to process your refund if we did not receive your returned item.

Replacement (Faulty, Damaged, Not what you ordered upon receipt)

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please email us a picture or video of the item(s) showing the damaged or faulty part and its original packaging within 48 hours upon receipt of the order get a replacement.

Should you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement.

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100% satisfied or refunded

If you are unsatisfied with our exceptional products, we will be happy to issue a refund upon return of your item.

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24/7 E-mail and Facebook Messenger Customer Support. We respond within 24 hours. You can count on our experienced and knowledgeable team to support you.

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