How do I place an order?
After deciding the product(s), quantity, size(s) & shipping method, simply click the “Add to Cart” Button that can be found at the bottom of each the product description then proceed to enter your shipping address. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
How do I make changes to my order?
Yes, you may request for changes to your order. Please contact our Customer Service within 3 hours of placing the order.
What payment methods are available?
We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal.
Which currency does the store accept for payment?
All prices will be shown in local currency depending on which country (GEO IP address) the customer is currently located at. However, during checkout, all orders will be billed in USD. Your bank or card service provider will automatically convert your subtotal based on their current conversion rates.
Is my information secure when making payments at chicsome?
No card information is ever stored at chicsome and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed though Stripe and Paypal which are the most secure payment processors for online shopping used by millions of people daily.
We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. chicsome does NOT keep credit card information on record.
SHIPPING & DELIVERY FAQS
Do You Ship Internationally?
chicsome is proud to service our customers from all over the world except some countries, APO and FPO. The default pricing on our website is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Our website will default US Dollars on the checkout page.
It usually takes 7-15 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. chicsome is not responsible for customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery. For full details on shipping duration please refer to our Shipping & Delivery page.
Can I change my shipping address?
It is the responsibility of the customer to make sure that the shipping address was filled up accurately. Once you have placed an order, the information goes straight to our fulfilment team which takes 3-5 working days to process. After which our fulfilment team will send the tracking codes to the data entry team to update the tracking codes and send a shipping confirmation email to you. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 3 hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.
To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
Customs, Postal Services & Us (chicsome) are different entities hence we are not liable for any delays caused by customs or local post services.
chicsome will not be liable or responsible for undelivered orders that is lost due to the incorrect shipping information that the customer has provided. We will only be able re-ship the order if it was Returned To Sender and the customer will be responsible for the shipping cost (dependent on shipping method) + processing fees ($4.99USD) for re-shipping the order. There will be no refunds issued for orders lost due to incorrect shipping information provided by the customer.
How long does it take for my order to be sent out?
Our handling time takes 3-5 business days. This means that your order(s) will generally be sent out within this period.
How do I track my package?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch. You may also check on the status of your order at any time by emailing the customer support desk at firstname.lastname@example.org.
I tried to track my order and the status states "Return To Sender", What should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
How long does it take for an order to arrive?
Delivery can vary and take 7-15 business days after your order is processed. Order processing duration is between 3-5 business days. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS, Epacket, EMS and all have tracking numbers.
For detailed information on shipping duration please refer to our Shipping & Delivery page.
If you're still not sure, just email us at email@example.com We're happy to help.
I tried to track my order and the status states "Delivered" but I have not received my order. What should I do?
We know how important your order is! chicsome provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but chicsome does not hold responsibility for packages that are lost or stolen after it is delivered. If you are still unable to locate your package, you must contact the your local post office or the courier company to discuss the issue and file a claim with them.
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Where do your other items come from?
chicsome is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
Who is responsible for Customs Duties, VAT, And Taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.
RETURNS & EXCHANGES
Basic Refund Policy
- Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund. Customer pays return shipping for returns.
- Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
- Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at firstname.lastname@example.org
STILL HAVE QUESTIONS?
Sure, no problem! Just email us at email@example.com and we'll get back to you right away.